Part-Time On-Site Services Associate - Franklin, TN

Company Name:
Position Description
This is a PART-TIME position
Works with multiple customer sites to collect inventory data, perform the necessary implementation duties to set up a new customer site and consistently provide a high level of customer service, as defined in the Grainger Service Promise. Navigates customers to solutions that help them get the job done.
Principal Duties & Responsibilities:
Performs data collection at the customer's site.
Assists customers with staging of the product.
Perform implementation duties when the need arises.
Supports the customer's product ordering needs, product selection and technical support.
Provides excellent customer service
Resolves customer problems promptly and accurately in a manner that will retain and promote customer loyalty.
Uses the SAP system to provide information on pricing, availability and alternate product selection to complete customer transactions.
May assist customers in the selection of product by effectively communicating product and service offerings.
May assist in customer training based on the implemented solution. Provide presentations and trainings to Grainger stakeholders and customers on the program/service offering and how to utilize that offering.
Performs necessary housekeeping duties to maintain a clean, safe and organized working environment.
Ensure compliance to documented policies and processes in order to provide superior customer service with the on-site service and to exceed customer expectations.
Work closely with cross-functional partners.
Guides customers to other internal resources such as Technical Support, Credit, Grainger Parts and Sourcing or Sales as necessary.
Works effectively with others in a team environment to accomplish organizational goals and to identify and resolve problems.
Comply with the safety and inspection requirements of the facility where the service is being provided.
Utilizes effective probing and listening skills to help generate lead opportunities. Recognizes and responds to cross-sell opportunities and is able to successfully convert inquiries into orders.
May work on-site at various customer locations.
Executes the Grainger Service Promise and demonstrates, by action, the company Values.
Other duties as assigned.
Position Requirements
Must be at least 18 years old
High School diploma or equivalent
1-2 years customer service and sales experience
Able and willing to work in a warehouse environment on a consistent basis during initial training period or as needed based on business need.
Demonstrates a commitment to provide superior customer service.
Effective communicator, comfortable interacting with customers and internal partners in a professional manner in person and via the phone.
Is aware of own strengths and weaknesses. Is open to developmental feedback and takes responsibility for personal development.
Must be computer literate and able to learn required software programs including SAP.
Able to operate powered industrial equipment as needed.
Must be self-directing, managing several projects simultaneously.
Professional in appearance, attitude and action.
Background checks, drug screening may be required (as warranted by Company, customer or DOT requirements in working on-site and/or operating equipment).
Work Environment:
Reports directly to a Service Manager
Significant daily interaction with customers, OSS support team, branch team members and members of the Sales staff.
Some interaction with vendors, freight carriers and other internal business partners.
Will work at customers' facilities. This is typically a plant type of facility. Conditions can be noisy and space can be limited.
Will use computers, scanners, and be in contact with Grainger parts & supplies on a daily basis.
May be required to drive a Grainger vehicle for customer deliveries.
Physical requirements include moving from one place to another, reaching, lifting, climbing, standing and bending.
Verbal and written communication.
Must be able to regularly lift up to 50 pounds unassisted and heavier loads with assistance.
Must be able to take direction, but also to work independently and to change focus to meet changing demands.
May require travel to local &/or rural markets. Travel 5-10%
Grainger is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.

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