Administrator TIS-EUC

Company Name:
Wipro Technologies, Ltd
Key skills required for the job are:
Desktop Support(Mandatory)
Windows Admin(Mandatory)
Network Infrastructure
HP Data Protector Backup
Resolve all advanced (level 2 or higher) end-user related support for site personnel as escalated by the Central IT Help Desk. All initial requests for user technical support will be initially directed to the Central Help Desk. The requests will either be resolved remotely by the Central Help Desk (level 1 issue) or assigned to the on-site IT Site Administrator for advanced / on-site issues.
Responsible for all back-end IT administration located at the facility. This includes server administration of all the local servers and backup administration. Network infrastructure (switches, routers, network data connections).
Work closely with Corporate Information Technology department to identify and address facility related technology requirements. Also work closely with local Management to act as a liaison between corporate information Technology and the facility Management. This involves communicating IT projects, direction and systems status to local management to align with business initiatives.
Identify current and emerging technologies initiated at the facility, scheduled for deployment across all manufacturing plants. Work closely with the IT Technical teams (Network/Server Managers, other Site Administrators) to collectively define the technical leaders for each project. Serve as a technical leader in some of the projects where required and applicable.
Limited travel to the other sites to understand the IT infrastructure and identify the major requirements of each of the business sites.
Desirable Skills: HP Data Protector Backup, Network Infrastructure
Mandatory Skills: Desktop Support, Windows Admin
Roles & Responsibilities: "As a Senior Administrator, you should be able to handle first point escalation for all technical and process issues. Provide technical subject matter expertise wherever required. Ensure proper communication and quick resolution as a crisis manager. Plan and schedule Changes, Coordinating with different stakeholders. Perform RCA for Major Incidents related to his / her tower Follow quality / security process defined for the engagement. Perform Trend analysis, identify top few incidents and work with respective teams/individual to minimize the incidents, Hardware troubleshooting & Vendor coordination Prepare Weekly and monthly status reports. Participate in business meetings with various stake holders on a need basis. Take corrective actions based on the customer satisfaction surveys. Work on the service improvement programs. Effort estimation/reviews on need basis for new projects. Training of new team members. Able to work on Knowledge acquisition and updates to related documents"

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